Terms of service

Article 1 – Definitions

In these terms and conditions, the following definitions apply:

  • Withdrawal period: The period during which the consumer may exercise the right of withdrawal;

  • Consumer: A natural person who is not acting for purposes related to trade, business, craft, or profession and who enters into a distance contract with the entrepreneur;

  • Continuous performance contract: A distance contract relating to a series of products or services whose obligations are spread over time;

  • Right of withdrawal: The consumer’s right to withdraw from the distance contract within the withdrawal period;

  • Entrepreneur: A natural or legal person who offers products or services to consumers via distance selling;

  • Distance contract: A contract concluded between the entrepreneur and the consumer using one or more means of distance communication;

  • CESOP: The Central Electronic System of Payment Information established by the European Union to monitor payment service providers.

Article 2 – Identity of the Entrepreneur

  • Business name: Bruggink Global Trading

  • Chamber of Commerce (KvK) number: 94680867

  • VAT number: NL005101609B57

  • Customer service email: info@sarahtom-dublin.com

  • Trading name: Sarah & Tom Dublin

Article 3 – Applicability

These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract concluded between the entrepreneur and the consumer.
Before the contract is concluded, the text of these terms and conditions will be made available electronically or in another appropriate manner.

Article 4 – The Offer

  • All offers are non-binding. The entrepreneur reserves the right to modify offers.

  • The offer clearly states the total price, including shipping costs, customs duties, and any additional charges imposed by postal or courier services.

Article 5 – The Contract

The contract is concluded when the consumer accepts the offer and fulfils the stated conditions.
The entrepreneur will confirm acceptance immediately by email.

Article 6 – Right of Withdrawal

  • The consumer has the right to withdraw from the contract within 14 days after receiving the product, without providing any reason.

  • Return shipping costs are borne by the consumer.

Article 7 – Costs in Case of Withdrawal

The entrepreneur will refund all payments within 14 days of withdrawal, provided the returned product is received in its original condition.

Article 8 – Customs, Import Duties & VAT

8.1

All products offered and sold on this website are shipped under Delivered Duty Unpaid (DDU) terms, as defined by Incoterms 2000. This means the customer is fully and solely responsible for all costs and obligations arising from importing the goods into the destination country.

8.2

These obligations include, but are not limited to:

  • (a) payment of import duties, VAT, GST, or other taxes at the point of entry;

  • (b) customs clearance costs, including brokerage, inspection, or handling fees charged by customs authorities, postal services, or courier companies;

  • (c) compliance with local laws, product regulations, restrictions, and required certifications in the destination country.

8.3

The seller (the “entrepreneur”) does not act as the official importer of record. Ownership and responsibility for the goods transfer to the customer at the moment of shipment.
The entrepreneur is not liable for delays, confiscations, refusals, or penalties resulting from the customer’s failure to comply with import regulations or payment obligations.

8.4

The entrepreneur provides standard commercial documentation for international shipping (including invoices, product descriptions, and declared values). However, the entrepreneur does not guarantee compliance with destination-country–specific import or regulatory requirements.
The customer is solely responsible for ensuring that the ordered goods are permitted for import and do not require special licenses or certifications.

8.5

The customer agrees to indemnify the entrepreneur against any claims, fines, costs, or charges imposed by customs authorities or third parties resulting from non-compliance with import regulations.

8.6

Customers are strongly advised to consult their local customs authority before placing an order to avoid unexpected costs, delays, or border rejections.

Article 9 – CESOP Compliance

From 2024 onward, payment service providers are required to record transaction data in the CESOP (Central Electronic System of Payment Information) in accordance with EU regulations.
The entrepreneur complies with these requirements, which may affect payment monitoring and reporting.

Article 10 – Conformity & Warranty

  • The entrepreneur guarantees that products comply with the contract and applicable legal requirements.

  • Defects must be reported in writing within 14 days of discovery.

  • Products must be returned in their original packaging and original condition.

Article 11 – Delivery

  • Orders are delivered within 30 days, unless otherwise agreed.

  • In case of delay, the entrepreneur will inform the consumer within 14 days of the order date.

  • Orders are shipped with the customer as the consignee and responsible party for all import-related obligations.

  • The entrepreneur ensures export compliance but is not responsible for customs delays or clearance issues.

  • Failure by the customer to meet import obligations does not entitle the customer to cancellation or refund.

Article 12 – Complaints Procedure

  • Complaints must be submitted in writing within 7 days of discovering the issue.

  • The entrepreneur will respond within 14 days. If additional time is required, an estimated timeline will be provided.

Article 13 – Disputes & Applicable Law

These terms and conditions are governed by Dutch law.
Disputes will first be attempted to be resolved amicably. If unresolved, disputes shall be submitted to the competent court in the Netherlands.